Privacy Policy

1. INFORMATION WE COLLECT

We may collect the following categories of information:

A. Personal Information

• Full name
• Phone number
• Email address
• Postal address
• Date of birth
• Gender
• Emergency contact information

B. Health & Medical Information

• Medical history
• Lifestyle and wellness information
• Diagnostic reports
• Prescription details
• Treatment records
• Lab reports and scan reports
• Health assessment forms

C. Technical & Usage Information

• IP address
• Browser type
• Device information
• Operating system
• Website interaction data
• Cookies and analytics data

D. Payment Information

When payments are processed through third-party payment gateways, Diarev Healthcare does not store complete debit/credit card information on its servers.

2. HOW WE USE YOUR INFORMATION

We use your information strictly for legitimate healthcare, operational, and legal purposes including:

• Providing healthcare and wellness services
• Managing appointments and consultations
• Delivering treatment plans and healthcare programs
• Responding to inquiries and customer support requests
• Improving website functionality and user experience
• Sending important service-related communications
• Conducting internal analytics and quality improvement
• Ensuring legal, regulatory, and compliance obligations
• Preventing fraud, abuse, or unauthorized activities

We do not sell, rent, or trade your personal or medical information to third parties.

3. MEDICAL CONFIDENTIALITY

Diarev Healthcare treats all medical and health-related information as highly confidential.

Access to medical data is strictly limited to authorized healthcare professionals, authorized operational staff, and approved service providers who are bound by confidentiality obligations.

We implement administrative, technical, and organizational safeguards to protect sensitive health information against unauthorized access, misuse, disclosure, alteration, or destruction.

4. DATA SECURITY

We maintain industry-standard security measures including:

• Secure servers and encrypted communication
• Restricted access controls
• Firewall and cybersecurity protections
• Regular monitoring and security assessments
• Secure cloud and database infrastructure

However, no digital transmission or storage system can be guaranteed to be 100% secure. Users acknowledge inherent internet-related risks.

5. COOKIES & TRACKING TECHNOLOGIES

Our website may use cookies and similar tracking technologies to:

• Improve website performance
• Understand user behavior
• Personalize user experience
• Maintain website security
• Analyze traffic and engagement

Users may disable cookies through browser settings; however, certain website functions may become limited.

6. THIRD-PARTY SERVICES

Our website may contain integrations, payment gateways, analytics services, communication tools, or external links operated by third parties.

Diarev Healthcare is not responsible for the privacy practices, security policies, or content of third-party websites or services.

Users are encouraged to review the respective privacy policies of such third parties.

7. DATA SHARING & DISCLOSURE

We may disclose information only under the following circumstances:

• With patient/user consent
• To authorized healthcare professionals
• To comply with legal obligations, court orders, or governmental requests
• To protect the rights, safety, and security of Diarev Healthcare, users, or the public
• During business restructuring, mergers, acquisitions, or legal transfers

Any disclosure shall be limited strictly to the necessary information required.

8. CHILDREN’S PRIVACY

Our services are not directed toward children under the age required by applicable law without parental or guardian consent.

If we become aware that information has been collected from a minor without proper authorization, we reserve the right to delete such information.

9. YOUR RIGHTS

Subject to applicable laws, users may have the right to:

• Access their personal information
• Request correction of inaccurate data
• Request deletion of eligible information
• Withdraw consent where applicable
• Request restriction of processing
• Object to certain data uses
• Request data portability where legally applicable

Requests may be submitted through our official contact channels.

10. DATA RETENTION

We retain information only for as long as necessary for:

• Medical and healthcare purposes
• Legal and regulatory compliance
• Operational requirements
• Dispute resolution
• Enforcement of agreements

Certain medical records may be retained longer as required by healthcare regulations and legal obligations.

11. INTERNATIONAL USERS

Users accessing our services from outside India acknowledge that their information may be processed and stored in jurisdictions where data protection laws may differ from those of their country.

By using our services, users consent to such transfer and processing.

12. LIMITATION OF LIABILITY

While Diarev Healthcare takes commercially reasonable measures to protect user information, we shall not be held liable for:

• Unauthorized access caused by external cyberattacks
• Internet failures
• User negligence
• Force majeure events
• Third-party platform vulnerabilities beyond our control

Users are responsible for maintaining confidentiality of their login credentials and personal devices.

13. CHANGES TO THIS PRIVACY POLICY

Diarev Healthcare reserves the right to modify, update, or revise this Privacy Policy at any time without prior notice.

Updated versions shall become effective immediately upon publication on the website.

Users are encouraged to periodically review this page.

14. CONTACT US

For privacy-related questions, concerns, or requests, please contact:

Diarev Healthcare
Email: [info@diarev.com]
Phone: [+91 9986401104]
Website: https://www.diarev.com

15. CONSENT

By accessing our website, submitting information, or using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection and processing of information as described herein.